Last updated: September 30, 2026
This page explains when refunds apply, how they are calculated, and how to request one. It covers SheetWA extension plans and WhatsApp API plans.
WhatsApp API plans are monthly subscriptions. You are charged on the day you subscribe, and the plan renews automatically every month on that date until you cancel. Each renewal is charged to the payment method you subscribed with.
Monthly subscriptions are not refundable. When you cancel, your plan stays active until the end of the billing period you have already paid for, and you are not charged again. To cancel, click Cancel subscription on your billing page and our team will cancel it for you on WhatsApp, or message us on WhatsApp.
If a renewal payment fails, we retry it. Your plan stays active only for the period you have already paid for, so if the payment has not gone through by then, access pauses until a retry succeeds or you subscribe again.
Extension plans are one-time payments for 1, 12 or 24 months. They are not subscriptions: they never renew, and you are not charged again when they end.
1-month plans are not refundable.
12-month and 24-month plans come with a discount because you pay for the full term upfront. If you cancel before the term ends, that discount no longer applies. The months you have used, including the month you cancel in, are billed at the normal monthly price, and we refund the rest of what you paid, minus payment gateway charges.
If the months you have used cost more than you paid, there is nothing left to refund. Your plan ends on the day the refund is issued.
The free trial does not require a card, and nothing is charged during it. You are billed only if you choose a paid plan after the trial, and the rules above apply from that point.
If you were charged twice for the same purchase or charged in error, write to us and we will refund the incorrect charge in full, even where this policy would not otherwise offer a refund.
If your WhatsApp number gets banned or restricted, SheetWA will not issue a refund for it. For more details check the Terms of Service.
We understand that rare situations can arise. In exceptional cases, you may be eligible for a one-time transfer of your plan to a different WhatsApp number, provided the new number has the same country code as the original. For more details check the Terms of Service.
Send us a refund request on WhatsApp with these details so we can find your purchase quickly:
Approved refunds are processed within 15 days to the original payment method.