Every WhatsApp Contact in One Organized CRM
Tag them, add your own fields, see when they last messaged, and send the right follow-up. Your whole contact list lives on the official WhatsApp Business API.
Which one sounds like you?
“I have a list of numbers and no idea who any of them are.”
Tags and custom fields, on every contact.
“I keep messaging people who already asked me to stop.”
STOP removes them. Every send respects it.
“My contact list is spread across three different spreadsheets.”
Import once from Sheets, Excel or CSV.
Key Features of SheetWA WhatsApp CRM
Tags and Custom Fields on Every Contact
Label your customers the way your business actually thinks about them, then build any audience in seconds.
- Create your own tags and assign them to one contact or hundreds at a time.
- Add custom fields for text, numbers, dates or yes and no answers.
- Filter by tag, status, or any field you have left empty, so nothing gets missed.
See When Every Customer Last Messaged
Your contact list shows the state of every conversation, not just a phone number.
- A chat activity column shows how long ago each person messaged you.
- Hover any row to read their last message and the exact time it landed.
- Open the conversation in your team inbox straight from the contact row.
Bring Your List In From Google Sheets or Excel
Point us at your spreadsheet and your contacts are ready to message in minutes.
- Import from Google Sheets, CSV or Excel with the columns mapped for you.
- Create new custom fields while you import instead of setting them up first.
- Choose how duplicates are handled and see exactly what will land before it does.
Opt-Outs Handled For You
Stay on the right side of your customers and of WhatsApp policy without doing the bookkeeping.
- A reply of STOP unsubscribes that contact instantly, START brings them back.
- Pick your own keywords and confirmation replies for your workspace.
- Broadcasts, automations and auto replies all skip unsubscribed contacts.
Birthday and Renewal Messages That Send Themselves
Turn the dates and tags on your contacts into messages that go out on their own.
- Every workspace starts with date fields for birthdays and anniversaries.
- Build a rule from any mix of tags and custom fields, then pick your template.
- The audience is worked out fresh every day, so new contacts are included.
How It Works
Four steps to get your contacts organized and messaging.
Connect Your Number
Link your WhatsApp Business API number to your SheetWA workspace.
Import Your Contacts
Bring your list in from Google Sheets, Excel or CSV, or add people by hand.
Tag and Organize
Apply tags and fill in the custom fields that matter to your business.
Message and Follow Up
Broadcast to a tag, reply from the inbox, or let automations do the follow-up.
Explore More WhatsApp Business API Features
Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.
WhatsApp Broadcasting
Send bulk tailored messages to unlimited contacts instantly with better reach and improved engagement, without spamming.
Learn moreWhatsApp Payments
Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.
Learn moreWhatsApp Team Inbox
Collaborate with your team by handling all customer conversations in a single shared WhatsApp inbox.
Learn moreWhatsApp CRM
Keep every contact organized with tags, custom fields and chat activity, ready for your next broadcast.
Learn moreAI WhatsApp Chatbot
Automate conversations 24/7 with an AI-powered chatbot that engages, assists, and converts leads on WhatsApp.
Learn moreWhatsApp Forms
Collect leads, customer data, and feedback — all within WhatsApp chats using interactive, easy-to-fill forms.
Learn moreExplore Industry-wise WhatsApp Use Cases
See how businesses across industries use the WhatsApp Business Platform to engage customers, increase sales, and simplify communication.
Education & EdTech
Engage students, automate inquiries, and simplify admissions with WhatsApp for education.
Learn moreBanking & Fintech
Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.
Learn moreHealthcare
Book appointments, share health tips, and provide personalized care through WhatsApp.
Learn moreTravel & Tourism
Send itineraries, confirmations, and real-time travel updates via WhatsApp.
Learn moreAutomotive
Schedule test drives, send service reminders, and offer instant support using WhatsApp.
Learn moreRetail & E-commerce
Boost online sales, send order updates, and automate customer support using WhatsApp.
Learn moreReal Estate
Schedule viewings, share listings, and close deals faster with WhatsApp communication tools.
Learn moreRestaurant & Food Business
Support clients, provide updates, and manage issues efficiently using WhatsApp.
Learn moreSpas & Salons
Engage customers, send offers, and automate post-sale service via WhatsApp tools.
Learn moreEvents & Webinars
Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.
Learn moreSmall & Medium Business
Automate orders, send quick replies, manage customers, and grow sales directly through WhatsApp.
Learn moreEnterprises
Modernize communication with automation, secure messaging, and scalable WhatsApp solutions.
Learn moreDepartment-Wise Uses of the WhatsApp Business Platform
See how the WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.
WhatsApp for Marketing
Reach customers instantly with high-engagement broadcasts and personalized offers.
WhatsApp for Sales
Convert chats into sales with automated workflows, lead management, and fast follow-ups.
WhatsApp for Support
Provide fast, reliable customer support with instant replies and automated ticket management.
Loved By Professionals
Weekly listing updates to 200+ buyer leads, personalized from a Google Sheet with property prices and neighborhoods per buyer. Closed two deals last month from blast replies alone.
Maria
Real Estate
We send our Friday lunch promo to about 300 regulars from a sheet. Usually pulls in around 20 orders, and six months of weekly sends in we haven't had any trouble.
HDA Pizzeria
Restaurant
RSVPs and reminders for 8 to 10 events a month. SheetWA turned a two person job into one person hitting send. Reply tracking flags the "can't make it" responses early.
K2 Events
Event Planner
Cohort enrollment used to be a copy and paste nightmare. Personalized by program and batch from a sheet, with 20% more replies than our previous manual round.
Infinity
Coaching Institute
Pulled lapsed clients from our spreadsheet and sent them a discount code. 15 booked sessions in a week. Staggered scheduling lets me prep once on Sunday.
Soulfull
Wellness Center
Quarterly portfolio updates to 400 clients used to eat two full days. Now it's a sheet refresh and one click, with mail merge handling each client name and advisor. Even compliance signed off after seeing the logs.
Rajesh Kumar
Financial Advisory
Frequently Asked Questions
Put Your WhatsApp Contacts to Work
Tag every customer, keep their details in one place, and let your broadcasts and automations reach exactly the right people.
Get Started for Free