Limits and security
Requests per key
Value: 120 per minute, then 429
Send calls per key
Value: 20 per minute and 500 per day, then 429
Recipients per tag broadcast call
Value: 500
Page size on list tools
Value: 20 by default, up to 100
Who can create keys
Value: The owner, for anyone. An admin, for themselves and members. Members can't
Who a key acts as
Value: The person it was given to, with their role. It can never do more than they can in SheetWA
Workspace scope
Value: A key only ever sees the workspace it was created in
Key access
Value: All access by default. Under Advanced access whoever gives the key picks View and Change per area: contacts, templates, broadcasts, inbox, single messages, auto-replies and notes
| Rule | Value |
|---|---|
| Requests per key | 120 per minute, then 429 |
| Send calls per key | 20 per minute and 500 per day, then 429 |
| Recipients per tag broadcast call | 500 |
| Page size on list tools | 20 by default, up to 100 |
| Who can create keys | The owner, for anyone. An admin, for themselves and members. Members can't |
| Who a key acts as | The person it was given to, with their role. It can never do more than they can in SheetWA |
| Workspace scope | A key only ever sees the workspace it was created in |
| Key access | All access by default. Under Advanced access whoever gives the key picks View and Change per area: contacts, templates, broadcasts, inbox, single messages, auto-replies and notes |
- Keys are stored encrypted. Only the person a key was given to, the owner, or an admin managing it can copy it again.
- If the person a key belongs to leaves the workspace, the key stops working.
- Messages sent through MCP are recorded as sent by an agent, so you can tell them apart from your team's.
- Every change or send made through MCP is logged with the key that made it.
- An assistant cannot opt a contact back in. Only a person can, from the dashboard.
Customers' messages are text the assistant reads, and a message can try to tell it what to do. Give a key View access only when the assistant just needs to look things up, and keep your AI app asking for your approval before every send.