Chats tools

Counts of unassigned, mine, open, closed and unread conversations. The quickest way to see whether anything needs attention.

Takes no parameters.

WhatsApp threads with the contact name, phone, unread count, who holds it, the last message preview and whether the free-text reply window is open. view picks the queue: unassigned, mine (held by this key's owner), all, closed or unread. Page with cursor.

One thread's header: contact, state, assignee, unread count, tags and reply-window state. Read the messages with waca_inbox_list_messages.

Messages of one thread, oldest to newest within the page, with direction, text, type, status and who sent it. Page backwards in time with cursor.

Changes a thread's state. assign needs assignee_account_id (from waca_workspace_members_list). claim takes the thread for this key's owner; release gives it back to the unassigned queue; close ends it; reopen brings a closed thread back; mark_read clears the unread count.

Sends a free-text WhatsApp reply on a thread. Only works while the 24-hour reply window is open (reply_window_open on the conversation); otherwise use waca_inbox_reply_template. Claims an unassigned thread for this key's owner. Reaches a real phone.

Sends an APPROVED template on a thread, which is the only way to reach the customer after the 24-hour window closes. variables fill the body placeholders in order (check with waca_templates_get). Claims an unassigned thread. Reaches a real phone and is billed.

Private team notes on an inbox thread or a CRM contact. Notes are never sent to the customer. A thread's list also includes notes written on its contact.

Writes a private note on an inbox thread or a CRM contact for the team to read. The customer never sees it. Good for summaries, hand-over context and follow-up reminders.