WhatsApp Customer Service Message Templates

Welcome messages, feedback requests, referral offers and appointment reminders. Copy one and send it to every customer.

Start with these

One template from each of the most searched pages. Copy it, or open the page for more.

Doctor appointment reminder
Template 1

Hi {{Name}} 🩺 Your appointment at {{Clinic Name}} is confirmed. 👨‍⚕️ Doctor: {{Doctor}} 📅 {{Date}} at {{Time}} 🎫 Token No. {{Token No.}} 🕒 Please arrive 10 minutes early. To reschedule, reply here or call {{Phone}}.

10:24
Refer and earn message
Template 1

Hi {{Name}}, big news from {{Brand}}! 🎉 Our refer and earn program is live. 🎁 Invite a friend and you both get Rs. {{Reward}} 🏷️ Your code: {{Code}} 🔗 Start sharing: {{Link}} Reply STOP to opt out.

10:24
Customer feedback message
Template 1

Hi {{Name}}, thank you for shopping with us! 🙏 🏬 Store: {{Store Name}} 🛍️ Purchase: {{Product}} ⭐ How would you rate it? Reply 1 (poor) to 5 (excellent) It helps us a lot.

10:24

Frequently asked questions

What is a good welcome message for customers on WhatsApp?

It thanks the customer by name, says what happens next, gives one way to reach you and sets the tone for later messages. Under 60 words. The welcome message page has 20 versions for shops, clinics, services and apps.

How do I ask customers for feedback on WhatsApp?

Ask within a day of the purchase or visit, keep it to one question, and make the reply easy, such as a number from 1 to 5 or a tap on a link. Thank them whatever they say. The feedback page has 20 templates that do this.

Can a clinic send appointment reminders in bulk?

Yes. Keep a Google Sheet with the patient name, doctor, date and time. Paste a reminder template into SheetWA and send the day before. Replies land in your WhatsApp so reschedules are easy.

Will customers see these as spam?

Not when the message is personal, expected and useful. Use the customer's name, send only what they signed up for, and include a way to opt out of promotional messages. These templates are written that way.