WhatsApp Message Templates for Travel, Hotels and Airlines

Flight updates and booking confirmations with the facts travellers need. Copy one and send it to every passenger or guest.

Start with these

One template from each of the most searched pages. Copy it, or open the page for more.

Flight delay message
Template 1

Dear {{Name}} ⏳ Your flight is delayed. ✈️ Flight {{Flight No.}}, {{From City}} to {{To City}}, {{Date}} 🕒 New departure: {{New Time}} (was {{Old Time}}) 📍 Check-in stays open at Terminal {{Terminal}} We will message you again if anything changes. Team {{Airline}}

10:24
Room booking confirmation message
Template 1

Dear {{Name}} 🏨 Your booking at {{Hotel Name}} is confirmed. 🆔 Booking ID: {{Booking ID}} 📅 Check-in: {{Check-in Date}}, {{Check-in Time}} 📅 Check-out: {{Check-out Date}}, {{Check-out Time}} 🛏️ Room: {{Room Type}} for {{Guests}} guests We look forward to hosting you.

10:24

Frequently asked questions

Can a travel agent send flight updates on WhatsApp?

Yes. Keep a Google Sheet with one passenger per row, the PNR, the flight number and the new time. Paste a flight delay template into SheetWA and send. Every passenger receives their own details in one message, far faster than calling each one.

What should a room booking confirmation message include?

The guest name, hotel name, booking reference, check-in and check-out dates, room type, number of guests, the amount paid or due, the check-in time and a contact number. The booking confirmation page has 20 versions for hotels, homestays and resorts.

Is it better to send travel updates by SMS or WhatsApp?

WhatsApp carries more detail, a boarding pass or voucher as a file, and read receipts so you know who has seen the update. SMS still works as a short backup where data is poor, so several pages include SMS versions under 160 characters.

Can I attach a ticket or voucher to the message?

Yes. SheetWA attaches a PDF or image to each message. Put the file link in a column of your sheet and every guest receives their own ticket, voucher or itinerary with the text.