WhatsApp Message Templates for Banks, NBFCs and Lenders

Every message a lender sends in the life of a loan, from approval to EMI reminders. Copy one and send it from a Google Sheet.

Start with these

One template from each of the most searched pages. Copy it, or open the page for more.

Loan approval message
Template 1

🎉 Hi {{Name}}, good news! Your personal loan from {{Bank}} is approved. 💰 Amount: Rs. {{Amount}} 📅 Tenure: {{Tenure}} months at {{Rate}}% p.a. 🏦 Credited to account ending {{Last 4 digits}} by {{Date}} Questions? Reply here or call {{Helpline}}.

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EMI due message
Template 1

⏰ Hi {{Name}}, a quick reminder from {{Bank}}. 💰 EMI: Rs. {{EMI Amount}} 📄 Loan: {{Masked Loan No.}} 📅 Due on: {{Due Date}} Please keep the amount ready in your account ending {{Last 4 digits}}. Questions? Reply here or call {{Helpline}}.

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EMI bounce message
Template 1

Dear {{Name}}, your EMI could not be collected. 📌 Amount: Rs. {{EMI Amount}} Loan: {{Masked Loan No.}} Date: {{Due Date}} Reason: {{Reason}} Please pay at {{Link}} or keep funds ready for the next attempt. Call {{Helpline}} for help. {{Lender}}

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Frequently asked questions

What is the standard bank transaction message format?

A bank transaction message names the bank, the masked account number, the amount, the type of transaction, the date and time, and a helpline. It never carries a full account number or asks the customer to share an OTP. The deposit received and payment received pages show the format for credits, debits and confirmations.

How do I send a message from the bank to customers in bulk?

Put one customer per row in a Google Sheet, with a column named after every placeholder in the template. Paste the template into SheetWA, match the columns, and send. Each customer gets their own amount, date and account digits. For very high volumes or system-triggered sends, use the SheetWA WhatsApp API with approved templates.

Are these templates compliant for Indian lenders?

They follow the practices regulators expect: masked account numbers, no requests for OTPs, PINs, PAN or Aadhaar, a clear sender identity, a helpline, and an opt-out line on promotional messages. Your compliance team should still review wording against your own policies.

Can I send these messages from my existing WhatsApp number?

Yes. The SheetWA Chrome extension sends from the WhatsApp Web session you already use, one personalised message per row of your sheet. Nothing changes for your customers except that the message arrives on WhatsApp instead of SMS.