Greet every new customer by name and tell them what happens next. Copy a welcome message for customers and send it in bulk.
Updated October 2026. 22 templates, all copy-paste ready.
Preview
Hi {{Name}}, welcome to {{Business}}! 🎉 📦 Order: {{Order ID}} 📅 Arrives by {{Date}} 🔗 Track it any time: {{Link}} Questions about size, fit or delivery? Just reply to this chat and our team will help.
10:24Thank them, confirm the order, and give one reason to come back. Warm and short works best.
Hi {{Name}}, welcome to {{Business}}! 🎉 📦 Order: {{Order ID}} 📅 Arrives by {{Date}} 🔗 Track it any time: {{Link}} Questions about size, fit or delivery? Just reply to this chat and our team will help.
10:24Hello {{Name}}, thank you for shopping with {{Business}}. 🛍️ 📦 Your order is packed with care and ships today 📲 Save this number so delivery updates reach you here 🕒 Help available {{Hours}} Need help? Reply any time.
10:24Welcome to the {{Business}} family, {{Name}}! 🎁 🎉 Thank you for your first order 💸 Rs. {{Amount}} off your next one 🏷️ Code: {{Code}} 📅 Valid till {{Date}} Shop at {{Link}} Reply STOP to opt out of offers.
10:24Hi {{Name}}, your first {{Product}} from {{Business}} is on its way! 📦 💡 Quick tip before it arrives: {{Care Tip}} 🔄 Anything not right? Reply within {{Days}} days for a replacement No forms, no fuss.
10:24Services run on visits. Confirm the plan, the first appointment and who to contact.
Hi {{Name}}, welcome to {{Gym Name}}! 💪 🏋️ Plan: {{Plan}} 📅 Active from {{Start Date}} to {{End Date}} 🕒 First session with {{Trainer Name}}: {{Date}} at {{Time}} 🎒 Bring a towel and a water bottle See you soon!
10:24Hello {{Name}}, thank you for choosing {{Salon Name}}. 💇 ✂️ Service: {{Service}} with {{Stylist Name}} 📅 {{Date}} at {{Time}} 📍 Address: {{Address}} Need to reschedule? Reply here at least {{Hours}} hours before.
10:24Dear {{Name}}, welcome to {{Clinic Name}}. 🏥 🆔 Patient ID: {{Patient ID}} 🩺 First consultation with Dr. {{Doctor Name}}: {{Date}} at {{Time}} 📄 Please carry your previous reports and arrive 10 minutes early For emergencies, call {{Phone}}.
10:24Welcome aboard, {{Name}}! 🎉 📦 Package: {{Package Name}} at {{Business}} 🔢 Includes {{Sessions}} sessions 📅 Valid till {{Date}} Book your next slot any time by replying with a day and time. Your membership card is attached.
10:24New users drop off fast. Give them one action to take today and a way to get help.
Hi {{Name}}, welcome to {{App Name}}! 🚀 ✅ Your account is ready 👉 First step: {{First Action}} 🔗 Start here: {{Link}} ⏱️ Takes about two minutes Stuck anywhere? Reply to this chat and a real person from our team will help.
10:24Hello {{Name}}, thanks for signing up for {{Product}}. 🎉 1️⃣ {{Step 1}} 2️⃣ {{Step 2}} 3️⃣ {{Step 3}} 🆓 Your free trial runs till {{Date}} Setup guide: {{Link}}
10:24Welcome, {{Name}}. 🎉 ✅ {{Plan}} plan on {{Product}} is now active for {{Company Name}} 👤 Account manager: {{Manager Name}} 📧 Invoice and login details are in your email Book a 15-minute onboarding call: {{Link}}
10:24{{Name}}, you are in! 🎉 📧 Your {{App Name}} login: {{Email}} 📲 Download the app: {{Link}} 🔔 Turn on notifications so you never miss {{Benefit}} Reply HELP any time for support.
10:24The first reply when someone messages you. Greet them, set response times, and offer a short menu.
Hi there, welcome to {{Business}}! 👋 How can we help today? 1️⃣ Track my order 2️⃣ Product questions 3️⃣ Returns and refunds 4️⃣ Talk to a person Reply with a number. Our team replies within {{Response Time}} between {{Hours}}.
10:24Hello, thanks for messaging {{Business}}. 🙏 🌙 We are away right now, but we have your message 🕒 We will reply by {{Time}} tomorrow For quick answers, see our FAQs: {{Link}}
10:24Welcome to {{Clinic Name}}. 🏥 📅 Book an appointment: reply BOOK 🧪 Lab reports: reply REPORT 📍 Directions: reply MAP In an emergency, please call {{Phone}} right away.
10:24Namaste! 🙏 Welcome to {{Business}}. I am the {{Business}} assistant. 📋 See what we offer: type MENU 💰 Price list: type PRICE 💬 Chat with our team: type AGENT 🕒 We are open {{Days}}, {{Hours}} Type a keyword to get started.
10:24Say what they will get, how often, and how to leave. Every one ends with an opt-out.
Hi {{Name}}, welcome to the {{Business}} updates list! 🎉 🆕 You will get new arrivals, offers and restock alerts 🔢 About {{Number}} messages a month 📲 Save this number so our messages reach you Reply STOP to opt out at any time.
10:24Welcome to the {{Community Name}} community, {{Name}}. 🎉 💡 {{Topic}} tips every {{Day}} 🎟️ Early access to events and members-only offers 🤝 Please keep chats respectful Reply STOP any time to leave the list.
10:24Hello {{Name}}, you are now on the {{Business}} VIP list. 🌟 ⏰ Members hear about every sale 24 hours before everyone else 📅 The next one starts on {{Date}} Reply STOP to unsubscribe.
10:24Recognise them, mention their history, and make coming back easy. Short and personal.
Welcome back, {{Name}}! 🎉 It has been a while since your last visit to {{Business}}, and we have missed you. 🎁 {{Discount}}% off your next order 🏷️ Code: {{Code}} 📅 Valid till {{Date}} Shop at {{Link}} Reply STOP to opt out.
10:24Hi {{Name}}, great to see you again at {{Business}}. 😊 📍 Your saved address and past orders are still in your account ⚡ Checkout takes seconds Need something restocked? Reply with the product name.
10:24Hello {{Name}}, welcome back to {{Gym Name}}! 💪 📅 Membership active again from {{Date}} 🔐 Locker {{Locker No.}} is ready for you 🏋️ Trainer {{Trainer Name}} has set a gentle restart plan for your first week See you soon!
10:24A good welcome message does three jobs: it thanks the customer, tells them what happens next, and shows them how to reach you.
Message only customers who gave you their number, and add Reply STOP to any welcome message that promotes an offer.
Remind patients of their visit with the doctor, date, time, place and what to bring.
Invite customers to refer friends, share their code and get rewarded, with opt-outs built in.
Ask customers to rate a purchase, visit or support chat, and follow up on low scores.
A good welcome message for customers is short, personal and useful. It uses the customer's name, thanks them for buying or signing up, and gives one clear next step, such as tracking the order or booking a first slot. It also tells them how to reach a real person if they need help.
Start with the customer's name and your business name. Thank them in one line, then share the detail they need most: order ID, plan or appointment time. Close with one next step and your support hours. Keep it to four or five short lines so it reads well on a phone.
In the WhatsApp Business app, open Business tools, turn on Greeting message and paste one of the chatbot welcome message templates above. It goes to anyone who messages you for the first time or after 14 days of no chat. For menus that answer numbers or keywords, set up auto-replies with the SheetWA WhatsApp API.
Within minutes of the purchase, sign-up or first message. That is when the customer is paying the most attention and is most likely to save your number. A welcome that arrives a day later feels like an afterthought, and the customer may not remember who you are.
It can, but keep it as a thank-you, not a hard sale. A small code for the next order works well for shops and D2C brands. Put the order details first and the offer second, and add an opt-out line, because a discount makes the message promotional.
A welcome message goes out after someone becomes a customer, so it can use their name and order details. A greeting message is the automatic first reply when anyone messages your business. Most businesses need both: a greeting for new chats and a welcome for new customers.
Yes. Export new customers into a Google Sheet, paste a template into SheetWA, and send one personalised message per row from your own WhatsApp number. Each customer sees their own name, order ID or plan. You can attach a welcome image or a PDF guide too.
Not for a small business. The SheetWA Chrome extension sends from your existing WhatsApp Web session. If you sign up hundreds of customers a day, or want the welcome to go out automatically from your store or CRM, use the SheetWA WhatsApp API with approved templates.